ESOS Act – the Education Services for Overseas Students Act 2000;
National Code – the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students established under ESOS Act;
TPS – Tuition Protection Scheme
Enrolment – a full period of study as submitted on the application form
Commencement date – commencement of enrolment in the original offer letter. When student enrols for multiple courses, the earliest commencement date is used and all course components constitute of full enrolment.
Discover English Pty Ltd reserves the right to cancel or postpone any courses prior to their scheduled commencement dates, should it be necessary. In such circumstances, if the course is postponed by more than four weeks, and if a student is unable to enrol in a similar course at Discover English Pty Ltd, all fees will be refunded. If the course is cancelled and if a student is unable to enrol in a similar course at Discover English Pty Ltd, all fees will be refunded within 14 days, in accordance with the requirements of the ESOS Act. A refund of the fees will only be granted in accordance with the refund policy set out below.
Application for a refund of tuition fees in accordance with this Refund Policy must be made in writing, using the request for refund proforma, stating reasons and relevant details. This must be submitted by email, with attached supporting documents to firstname.lastname@example.org.
A student is not eligible for a refund in the event of a student default. Situations of student default include the following:
1. Situations of the College in default include the following:
2. In the unlikely event that the College is unable to deliver the course in full, the College will notify the Tuition Protection Service (TPS) Director and Students within three (3) business days of the Provider default and will have a period of fourteen (14) days to satisfy its tuition protection obligations in relation to an affected student.
3. The student will be offered a place in a suitable alternative course at the College or another provider, at no extra cost to the student, or will be provided with a refund of all unspent Tuition fees. The refund will be paid to the student within two weeks of the day on which the course ceased being provided. The refund will be paid directly to the student or another person who has been authorised by the student in writing.
4. The student has the right to choose whether to receive a refund of the unspent Tuition fees, or accept a place in another course at the College or at another provider.
5. If the College is unable to provide a refund or placement in an alternative course, or if it appears to the TPS Director that the College is unlikely to satisfy its tuition protection obligations, the student will have access to an on-line placement facility under the TPS. If a student requires any assistance with the placement process, a TPS Administrator or service provider will be available to help the student to place them in a suitable alternative course, or if this is not possible, they will be eligible for a refund as calculated by the TPS Director.
Where a visa application is refused before commencement of the course, Discover English will refund fees in full except for
In the event that an extension to the student visa is not granted and the course has commenced, Discover English will refund the unused portion of the prepaid tuition fees less $220 enrolment fee.
In both circumstances, the student must show proof of refusal and evidence of payment to the College.
Notification of withdrawal from a course of study must be made in writing and signed by the student. Refund for withdrawal will be calculated based on the date the notice of withdrawal and will be as indicated in the following tables:
Before commencement of course:
More than 4 weeks before initial course commencement
60% refund of tuition fees paid
4 weeks or less before initial course commencement
50% refund of tuition fees paid
After commencement of course:
Homestay - refer to homesatay application form
Student residence - refer to student residence refund and cancellation policy
Where a complaint cannot be resolved informally, or a student wishes to appeal against the decision of Discover English to report them to DHA for breach of visa conditions, students may lodge a formal complaint or appeal. All complaints/appeals should be addressed in writing. A formal complaints/appeals proforma is available from staff at Reception on level 1 or the Discover English website. Students’ enrolment will be maintained throughout the complaints and appeals process until the matter is resolved. In cases where the student is not satisfied with the result or the conduct of the complaint/appeal they can seek external arbitration by contacting Overseas Students Ombudsman. The full Complaints and Appeals Policy and Procedure can be obtained at the Discover English website: www.discoverenglish.com.au/download. Discover English dispute resolution processes do not circumscribe a student’s right to pursue other legal remedies. This agreement, and the availability of a complaints and appeals process does not remove the student's right to take action under Australia’s consumer protection laws.
A student may request the enrolment to be deferred or temporarily suspended only in case of:
A student’s enrolment may be cancelled as a result of:
Transfer to other educational institutions will be treated as a withdrawal from the College and the relevant government authorities will be advised accordingly. The student visa status may be affected. Under the National Code 2018, a student cannot transfer to another Provider prior to the student completing six months of his or her principal course of study.
Discover English respects students’ right to privacy and any personal information provided by students to the College will be held in confidence and is protected by the Privacy Act 1988, the Information Privacy Act 2000 and other legislation. The information students have provided will primarily only be used for the service they have requested of us.
Information collected about the student may be shared between the registered provider and the Australian Government and designated authorities and, if relevant, the Tuition Protection Services. This information includes personal and contact details, course enrolment details and changes, and the circumstance of any suspected breach by the student of a student visa condition. In other instances, information collected on this form can be disclosed without the student’s consent where authorised or required by law.
Discover English is an English Only environment. The policy of speaking English Only whilst on campus is actively enforced by all staff amongst students, staff and visitors with the primary goal of assisting students to meet their English language learning goals. By enrolling at Discover English, the student is committing to follow this rule at all times.
*Please refer to the Student Handbook available on www.discoverenglish.com.au/download for access to full policies mentioned in these terms and conditions.