ESOS Act – the Education Services for Overseas Students Act 2000;
National Code – the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students established under ESOS Act;
TPS – Tuition Protection Scheme
Enrolment – a full period of study as submitted on the application form
Commencement date – commencement of enrolment in the original offer letter. When student enrols for multiple courses, the earliest commencement date is used and all course components constitute of full enrolment.
Discover English Pty Ltd reserves the right to cancel or postpone any courses prior to their scheduled commencement dates, should it be necessary. In such circumstances, if the course is postponed by more than four weeks, and if a student is unable to enrol in a similar course at Discover English Pty Ltd, all fees will be refunded. If the course is cancelled and if a student is unable to enrol in a similar course at Discover English Pty Ltd, all fees will be refunded within 14 days, in accordance with the requirements of the ESOS Act. A refund of the fees will only be granted in accordance with the refund policy set out below.
Enrolment and Accommodation Placement Fees are non-refundable.
If written cancellation is received 14 days prior the homestay commencement date, a full refund of homestay fees paid (the first 4 weeks) is available.
If written cancellation is received less than 14 days prior to the homestay commencement date, a refund is available less a cancellation fee of 2 weeks’ homestay fees.
If written cancellation is received on or after the homestay commencement date, no refund is available.
If a visa application is not granted, a full refund of homestay fees will be made, provided that sufficient evidence of visa refusal is given to the college by the refusing Australian Authority.
Student Lodge Fees - refunds of any monies received by Discover English Pty Ltd on behalf of the student for services other than tuition fees must be requested from the company delivering the service and will be subject to the respective company’s refund policies (unless in case of visa rejection).
If written notification of cancellation is received 48 hours prior to airport transfer, a full refund is available.
If a student fails to advice the college or the airport pickup company about the change of flight at least an hour before an original arrival time in Melbourne, there is no refund.
If the application for a student visa is rejected prior to course commencement, Discover English will refund full prepaid fees, less $500 or 5% of the pre-paid tuition fee (whichever is lesser). (Section 47E of the ESOS Act). A request for refund in writing and proof of visa refusal from the Australian Government must be sent to Discover English Pty Ltd upon visa refusal. In this case, the refund will be made within 14 days.
In the event that an extension to the student visa is not granted and the course has commenced, Discover English will refund the unused portion of the prepaid tuition fees less $220 enrolment fee.
If for any reason Discover English Pty Ltd is unable to start delivery of the course on the agreed starting date or ceases to deliver the course before it is completed the full refund of unused prepaid Course fees applies according to the TPS requirements. In this case, if materials have already been issued and used the materials fees will not be refunded. Payment of the refund will be made within 14 days of the specified starting date or from the time the course ceases to be delivered in accordance with the refund requirements of the ESOS Act 2000.
If written notice of withdrawal is received at least 28 days prior to the initial commencement date, 60% of the tuition fees are refundable.
If written notice of withdrawal is received less than 28 days prior to the initial commencement date, Discover English will refund 50% of tuition fees.
The tuition fee will not be refunded after the commencement date.
Except as required under the ESOS Act or the National Code, where the student transfers from a more expensive course to a less expensive course, no refund of the difference is payable.
In the event of Discover English’ decision to cancel or suspend student’s enrolment due to: student breaching visa conditions, failure to pay agreed amount to undertake the course or student’ misconduct, no refund of tuition fees is payable.
A student who is on a pathway program with one of our partners may be eligible to transfer of the unused prepaid tuition fees less 30% administration fee if: the student achieved the required English proficiency level and can demonstrate the acceptance into the partner’s program, and the student’s attendance is above 80%. This applied where 5 or more weeks are remaining.
Refunds of any monies received by Discover English Pty Ltd on behalf of the student for services other than tuition fees must be requested from the company delivering the service and will be subject to the respective company’s refund policies.
Except for the situation of visa rejection or provider default where the tuition fees are refunded within 14 days, all refunds due to student default will be made within 28 days.
Course fees are not transferable to another person.
Application for a refund of tuition fees in accordance with this Refund Policy must be made in writing, using the request for refund proforma, stating reasons and relevant details. This must be submitted by email, with attached supporting documents to email@example.com.
All refunds must be approved by the Operations Manager. Exemptions to any of the above mentioned cases may only occur where the student has extenuating or compassionate grounds as determined by the Managing Director.
All refunds for which a student is eligible will be forwarded to the person who paid the fees in his or her home country, unless the student is transferring to another institution in Australia (subject to visa conditions), in which case, any refund may be remitted to that institution. Discover English Pty Ltd will provide the student with a statement detailing the calculation of the refund.
A student may request the enrolment to be deferred or temporarily suspended only in case of:
Compassionate or compelling circumstances which include but are not limited to: Serious illness or injury (where a medical certificate states that the student was unable to attend classes), Bereavement of close family members such as parents or grandparents (where possible a death certificate should be provided), Major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on the student's studies, Involvement in, or witnessing of a serious accident or crime, Implementation of in intervention strategy for unsatisfactory course progress.
If approved, the deferral or postponement of a Course start date may only be granted for the period of 6 months from the date the permission is granted.